1. Introduction

Welcome to XENITH AI. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how our AI-powered sales automation platform collects, uses, and safeguards your information. By using our services, you agree to the collection and use of information in accordance with this policy.

2. Personal Information We Collect

2.1. Information You Provide to Us

We collect personal information that you voluntarily provide when you use our platform:

• Account Data: Name, email address, phone number, company information, and any other personal details you choose to provide.

• Sales Data: Information about your sales processes, customer interactions, and related business data.

• Payment Data: Data necessary to process your payment if you make purchases.

• Communications: Any information you provide in your communications with us or through our platform.

2.2. Information Collected Through Our Platform

Our AI-powered platform collects and processes information as you use it:

• Usage Data: Information on how you interact with our platform, including features used, time spent, and actions taken.

• AI-Generated Data: Insights, recommendations, and analytics generated by our AI based on your usage and sales data.

2.3. Information from Integrations

We collect information through integrations with other services:

• Google Integration: When you connect your Google account, we may access your email, calendar, and contact data as permitted by your Google account settings and necessary for our platform's functionality.

• Future Integrations: As we add integrations with other services, we may collect data from these services as authorized by you and necessary for our platform's functionality.

3. How We Use Personal Information

We use the information we collect to:

• Provide and Improve Our Services: We use your information to operate our AI-powered sales automation platform, including personalizing your experience and developing new features.

• Generate AI Insights: We process your sales and usage data to provide AI-generated recommendations and analytics.

• Communicate with You: We may use your information to send service-related updates, respond to your inquiries, and provide support.

4. Use of Google Workspace API Data

We want to explicitly affirm our commitment to responsible data usage, particularly concerning data obtained through Google Workspace APIs:

• No Use for Generalized AI/ML Models: We do not use any user data obtained through Google Workspace APIs to develop, improve, or train generalized AI and/or ML models. This includes, but is not limited to, models for natural language processing, image recognition, or any other AI/ML applications not directly related to providing our specific service to you.

• Limited Use: Data obtained through Google Workspace APIs is used solely for the purpose of providing and improving our specific AI-powered sales automation services to you, the user. This includes generating personalized insights and recommendations based on your individual data.

• Data Isolation: We maintain strict data isolation practices to ensure that your Google Workspace data is not commingled with other users' data or used for any purposes beyond those necessary to provide our service to you.

5. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors that perform services for us, such as cloud hosting, data analysis, and customer service.

• Integration Partners: When you use integrations (like our Google integration), we may share necessary data with these partners to facilitate the integration's functionality.

6. Security of Your Information

We implement industry-standard security measures to protect your personal information. This includes encryption, access controls, and regular security audits. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

7. Your Privacy Rights and Choices

You have certain rights regarding your personal information, including:

• The right to access, update, or delete your information.

• The right to opt-out of certain data processing activities.

• The right to withdraw consent for integrations (like Google) at any time.

To exercise these rights, please contact us using the information provided below.

8. Data Retention

We retain your personal information for as long as necessary to provide you with our services and as described in this Privacy Policy. Here are some specifics on our data retention practices:

• Account Data: We retain your account information for as long as your account is active. If you choose to close your account, we will delete this information within 30 days, unless we are required to retain it for legal or compliance reasons.

• Sales and Usage Data: We retain sales and usage data for as long as it is relevant for providing and improving our services. This data may be retained for up to 24 months after your last interaction with our platform.

• AI-Generated Insights: Insights and recommendations generated by our AI are typically retained for 12 months to allow for historical analysis and trend identification.

• Integration Data: Data obtained through integrations (e.g., Google Workspace) is retained only for as long as the integration is active and necessary for the functioning of our service. Upon disconnecting an integration, this data is deleted within 7 days.

9. Data Deletion

You have the right to request the deletion of your personal information. Here's what you need to know about data deletion:

• Deletion Request Process: To request the deletion of your data, please contact us at [email protected]. We will respond to your request within 30 days.

• Scope of Deletion: Upon your request, we will delete or anonymize all personal information associated with your account, including account data, sales data, and AI-generated insights.

• Exceptions: We may retain certain information if required by law, for legitimate business purposes, or to protect the rights and safety of others. This may include logs of transactions, which we're required to keep for financial reporting and auditing purposes.

• Third-Party Data: While we can delete the data stored on our systems, we cannot guarantee the deletion of your data from the systems of third-party services you've integrated with our platform. You may need to contact these services directly to request data deletion.

8. Changes to This Privacy Policy

We may update this Privacy Policy as our services evolve or to comply with legal requirements. We will notify you of any significant changes via email or through our platform.

9. How to Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected].